Customer’s Handy Guide to Find the Best Deals on Tropika Club
Thank you for trying out Tropika Club, your #1 booking platform for beauty, wellness and fitness services in Singapore. With over 3000 services (and growing) across 8 key categories, and with off-peak discounts of up to 50%, there’s no better way to book your favourite treatments or services now. To help you get the best of the Tropika Club portal, we have prepared a customer’s handy guide to find the best deals on Tropika Club. Read on to find out more!
Up to 30% to 50% Special Launch Promotions!
As part of Tropika Club’s launch, we have lined up genuine off-peak discounts of 30% to 50% from these participating merchants. Click on them to find out more!
- Hairstyling & Hair Regrowth 30% to 50% Discount – Featured Service Providers
- Hair Removal 30% to 50% Discount – Featured Service Providers
- Facial & Aesthetics 30% to 50% Discount – Featured Service Providers
- Brows & Lashes 30% to 50% Discount – Featured Service Providers
- Nails & Makeup 30% to 50% Discount – Featured Service Providers
- Body Slimming & Sculpting 30% to 50% Discount – Featured Service Providers
- Fitness & Wellness 30% to 50% Discount – Featured Service Providers
- Introducing the Tropika Flamingo
- Amazing Booking Features
- Sign Up as a User
- Fill In Your Details
- Activate Your Email and Login
- Choose Between For Her or For Him
- Search via Search Bar
- Search by Service Category
- Search by Map
- Choose Service and Date/Time
- Confirm Booking
- Select Preferred Payment Method
- Booking Notification via Email
- Service Provider to Confirm Booking
- Service Provider to Reschedule Booking
- Complete and Confirm Service to Earn Flamingo Points
Introducing the Tropika Flamingo
Hi! I am Flamingo, the official mascot of Tropika Club. I will be walking you through the various features of the Tropika Club portal. I will also be guiding you on how you can book your first appointment on Tropika Club.
Amazing Booking Features
There are several amazing features on Tropika Club that will help you with your customer journey and make your booking experience an amazing one. Let me help list them below:
- Off Peak Discounts – Find off-peak or non-peak discounts of up to 50%. Many service providers see quieter periods during weekdays and during the afternoons from 2pm to 6pm. During these periods, the service providers are able to set discounts in order to attract customers who are available during these periods. Hence if you are able to accommodate to off-peak periods, you might be able to find a great deal!
- Search by Map – While you can search by services, location, service provider name or any keyword using our Universal Search Bar, you can also use the convenient Search by Map feature. This allows you to see all the service providers and their available discounts by choosing a location on the map of Singapore. You can move around the map or apply filters to narrow down your search results.
- Free Cancellation – Enjoy free cancellation of up to 4 hours before your appointment. Get Tropika refund booking credits for future bookings.
- Earn Flamingo Reward Points – We value loyalty! When you have completed a service or treatment, just click on “Completed Service” on the email sent to you to earn 1 Flamingo Point. Accumulate points to exchange for free booking credit codes for your next booking. What’s more, accumulate 100, 300 or 500 Flamingo Points in your lifetime to get additional bonuses, rewards and free vouchers and treatments from our service providers!
Accumulate 100, 300 or 500 Flamingo Points in your lifetime to unlock amazing rewards!
- 100 Points accumulated – Get vouchers of $500 or more from our service providers
- 300 Points accumulated – Get vouchers of $800 or more from our service providers
- 500 Points accumulated – Get vouchers of $1000 or more from our service providers. What’s more, you will automatically qualify to get 2 Flamingo Points instead of 1 when you complete a service on Tropika Club!
Sign Up as a User
The first step is to sign up as a user on Tropika Club. Simply mouse-over the LOGIN / SIGNUP button and you will see CUSTOMER SIGNUP. Click on this.
Fill In Your Details
To sign up, simply fill in your personal particulars and click on the SIGN UP button. Alternatively you can also choose to sign up via Facebook or Google.
Activate Your Email and Login
You will receive an email from us requiring you to activate your email. Please click on the “Activate Email” button or link to activate your email. You can now login to the Tropika Club portal.
Choose Between For Her or For Him
Tropika Club has a unique FOR HER and FOR HIM feature. By clicking on For Her or For Him, you can access services and articles relevant for your gender. For example, you might be a male looking for a barber shop or looking for hair removal for males. There is also the MAGAZINE tab which will bring you to our online magazine, which features articles related to beauty, grooming, lifestyle as well as all things Singapore!
Search via Search Bar
There are many ways to search for and discover the right services for you. You can use our Universal Search Bar. When you type a keyword, the bar will automatically suggest relevant results based on service categories, location, service provider name, etc. You can also type in any keyword, and if it appears in the description of the service provider, it will also show. For example, you can type “Teeth Whitening” and all service providers with teeth whitening mentioned in their profile will appear in the search results.
Search by Service Category
You can also easily discover services by the 8 key categories:
- Hair-styling and Hair Regrowth
- Hair Removal
- Facial and Aesthetics
- Brows and Lashes
- Nails and Makeup
- Body Slimming
- Massage and Spa
- Fitness and Wellness
Search by Map
Another useful feature is our Search by Map. From the search results, you can click on VIEW MAP at the right sidebar to bring up the Map View. With the map view, you can move around Singapore to find all the relevant service providers and their discounts. You can also filter by Region/Location, Service Category or Gender to narrow down your search results.
Choose Service and Date/Time
From the search results, you can select a Service Provider. This will bring you to the profile page of the service provider. Here, you can browse through their services based on categories. You can also read more about the service provider via the ABOUT tab, and you can choose to read the Google Reviews of the service provider. Once you have decided, you can click on your preferred service and then select the date and time for your booking. If there is an off-peak discount, the available discount will be reflected in the time slot on the right sidebar.
When you click on BOOK NOW, your details will be automatically filled in from your user profile. However, if you are using Facebook or Google as the method to log in, you will need to manually key in your details here. If you have a voucher code, please enter and apply the code. Once you have verified your details, click on the BOOK NOW button to proceed.
Select Preferred Payment Method
You can now select your preferred payment method. Please note the following payment methods and the corresponding cancellation policy:
- NETS QR (Includes DBS PayLah!, OCBC Pay Anyone or UOB Mighty) – This is our recommended method of payment. If you pay by NETS QR, should you cancel your booking up to 4 hours before the appointment, you will get a 100% refund in the form of Tropika booking credit code for your next booking purchase.
- Credit Card – If you pay by credit card, should you cancel your booking up to 4 hours before the appointment, you will get a 90% refund in the form of Tropika booking credit codes for your next booking purchase.
Booking Notification via Email
Upon successful booking and payment, you will receive an email with your customer information, venue information as well as booking information. Please keep this copy as proof of payment and show it to the Service Provider during your appointment.
Service Provider to Confirm Booking
The Service Provider will also receive an email notification of your booking. They will be prompted to contact you via phone to confirm the booking. This is an essential step of the booking process.
Service Provider to Reschedule Booking
There might be situations where the Service Provider is unable to provide the service at your booked slot (date and time). In this case, they will contact you to see if you are able to arrange for a suitable timing. If this happens, there will be no additional charges borne by you. The service provider will then reschedule based on the mutually agreed date and time. You will also receive an updated email confirmation of the new date/time for your appointment.
Complete and Confirm Service to Earn Flamingo Points
When you have completed the service, you should receive another email from Tropika Club. You can click on “Completed Service” in this email to receive a Flamingo Reward Point. Accumulate 10 points to get a $5 booking credit code from us. The system will automatically confirm the completion of the service 7 days after the appointment has elapsed. This is to allow a 7-day grace period for you to raise any issues before we transfer your booking payment to the service provider.
We hope that this comprehensive guide will help you get the most out of Tropika Club. For additional support, do Live Chat us or refer to the Knowledge Base via the button on the lower right.